FAQ

• Eligible prints can be mixed and matched across sizes, designs, and formats (metal or poster prints)
• Bundle packages are already specially priced and do not receive an additional discount on their included prints
• Additional individual prints purchased alongside a bundle may qualify for the discount when the customer purchases 3+ eligible additional prints

Prefer to curate your own? Mix and match any Poster Prints and Metal Prints. 15% off automatically when you collect 3 or more qualifying pieces.

At this time, standard checkout is available for shipping addresses within the United States only.

International customers are welcome to contact us before placing an order to request a manual shipping quote. Depending on the destination, international shipping may be available on a case-by-case basis.

Yes. All listed product prices include estimated U.S. shipping.

Applicable sales tax is calculated separately at checkout.

Most products are made and prepared in-house. All artwork is created by me, and Retrofitters Supply Co. is currently operated by one person.

Because many products are individually produced, prepared, assembled, and packaged by hand, please allow approximately 2–3 weeks for orders to be completed and shipped.

During periods of particularly high order volume, fulfillment may take longer than usual. If there is a significant delay affecting an order, customers will be contacted with an update.

Shipping transit time depends on the destination and the carrier used.

Once an order has been completed and shipped, U.S. delivery generally takes approximately 2–5 business days, although actual delivery times may vary depending on the destination, carrier conditions, weekends, holidays, and other circumstances outside of our control.

The 2–3 week fulfillment period listed above is separate from the shipping transit time.

Yes. Orders shipped with a trackable shipping service will receive tracking information once the order has been shipped.

Tracking information may take some time to update after the package is first accepted by the carrier.

Current poster sizes include:

• Standard: 13×19"
• Medium: 20×30"
• Large: 24×36"

Poster sizes and availability may vary depending on the specific collection or product offering.

No. Posters are sold unframed unless otherwise specifically stated.

Recommended framing options may be provided on relevant product pages for customers who would like help choosing a frame.

Yes. Posters are shipped rolled for protection, so some curling after unpacking is normal.

To flatten a poster, allow it to rest flat beneath a clean, evenly distributed weight. Avoid placing anything directly on the artwork that could scratch, stain, or otherwise damage the print.

Posters are printed on premium fine art paper selected to produce high-quality results.

I place a strong emphasis on print quality, including rich color, deep blacks, and detailed reproduction of the original artwork.

Metal prints are printed on aluminum.

Each metal print comes with a backing and mounting claw.

The backing can be attached to the back of the aluminum print using the included double-sided tape. A traced guide area indicates where the backing should be placed.

Follow the mounting instructions provided with the product. The acrylic marker guide can be removed with isopropyl alcohol if desired.

All artwork featured in the collection is originally created by Dalmacio Studio.

Products are produced using a combination of in-house production and trusted production partners, then curated and packaged by hand for the collection.

Certain products offered by Retrofitters Supply Co. are unofficial fan-made tributes and are not affiliated with, endorsed by, or sponsored by their respective copyright holders, licensors, or affiliated companies.

The first 16 days of the drop are the Launch Exclusive Window. Orders placed July 31 – August 15 receive additional launch-only collector extras included with their order. This is our way of making the opening of the collection a little more special for those who choose to support us from the start. The more you collect, the more launch-exclusive extras we’ll include with your order.

After August 15th, the Launch Exclusive window closes. Orders placed after this date will continue as standard collection orders and will not include the launch-only bonuses.

If your order arrives damaged, please contact us as soon as possible.

Please include:

1. Your order number.
2. Clear photographs of the damaged product.
3. Clear photographs of the packaging, including any visible damage to the exterior of the package.

Please keep all original packaging until the issue has been resolved, as photographs of the packaging may be needed to understand how the damage occurred.

After reviewing the information, we will work with you to determine the appropriate resolution.

Depending on the circumstances, this may include a replacement, partial refund, or another appropriate resolution.

Because many products are produced, prepared, or assembled specifically for each order, returns and exchanges may be limited.

If you have a problem with your order, please contact us and explain the situation. We will review the circumstances and determine the appropriate resolution on a case-by-case basis.

Products that arrive damaged or defective should be reported as soon as possible using the process described above.

If tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox, front door, porch, or other usual delivery location.
• Any mailroom, package room, or front desk associated with your address.
• With other members of your household.
• With neighbors or nearby locations where the carrier may have left the package.

If the package still cannot be located, contact the shipping carrier directly using the tracking information.

You may also contact us so we can help provide any available shipping information associated with the order.

If a package is returned because of an incorrect or incomplete shipping address, failure to retrieve the package, or another issue caused by the recipient, please contact us.

Additional shipping costs may apply if the package needs to be shipped again.

If a package is returned because of an issue caused by the carrier or another circumstance outside the customer's control, please contact us so the situation can be reviewed.